Question 1

Where do I start?

Accepted Answer

Whether you need a new website, a redesign, or help with a specific need with your existing website, there are things I need to understand before providing you with a quote. 
 I first need to know the basic, high-level framework you need for your site. This framework includes: 
 Types and number of pages Design preferences or links to websites that you like, (unless you're open to my own design creativity). If you have specific needs, you have such as a blog, store, online booking, or member areas, for example. What action do you want site visitors to take on your site? Maybe your site is informational-only, or you want them to complete an online form, purchase a program/product, or sign up for a class or event. Once I get an idea of what you need, I can ask more specific questions to help narrow things down.   Bottom line, I want to be able to picture in my mind exactly what I'm building for you. Even though the exact layout and design are yet to be determined, I want to be 100% sure I can deliver what you need to provide a quote.   Access and complete the online FREE QUOTE form.

Question 2

Do you work for Wix?

Accepted Answer

I am not employed by or affiliated with Wix.  I operate entirely separate from them as Melanie Edwards Designs LLC.     If you have any questions about the Wix platform, Wix has an extensive knowledge base with their Wix Help Center.  You can also reach out to Wix Support through the Wix Help Center.    -- If you require a quote for a website project or consultation, please submit a website inquiry form.     I am a member of their "Wix Partner" program, in which I receive leads from Wix through the Wix Marketplace.   You can view my Wix Marketplace portfolio and my information and client reviews*.   *Please note that all reviews shown in the Wix Marketplace are managed exclusively through Wix and do not allow any changes, edits, or exclusions of real clients' ratings and reviews of my work.

Question 3

What is a Wix Partner

Accepted Answer

The Wix Partner Program is a loyalty program for agencies and freelancers. This is not an exclusive partnership between Wix and Melanie Edwards Designs LLC, but an open program for approved agencies, freelancers, and digital creators who use Wix and Editor X to build websites for their clients.   I receive leads from Wix through the Wix Marketplace as part of the Wix Partner program.

Question 4

Do you only build Wix sites?  Do you also work in other platforms, such as Wordpress, Squarespace, or Weebly?"

Accepted Answer

It's essential to me to be highly niched and proficient when working for my clients.    I have worked on other platforms in the past, but narrowing my focus to work exclusively with the Wix platform allows me to serve my clients better.  I spend less time troubleshooting or switching gears between platforms, thus providing more time and creative energy to design a stellar site that exceeds your expectations.

Question 5

What kind of websites do you design the most?

Accepted Answer

I see a lot of different types of website needs, but the majority are:
 New websites (someone who's never had a website or is new to websites) Redesigns (someone has already built a Wix website or started a Wix site and is unable to complete it) Rebuilds (from another platform to Wix)
 Regardless of the type of build, all site designs and builds go through a similar process on my end. However, there is a difference between how I handle a new build vs. a redesign.*   *See the question on redesigns for more details.

Question 6

How long does it take to have a website built?

Accepted Answer

A build timeline is usually pretty consistent but is largely impacted by   Project scope/size Current project load  Revision/edits Communication turn-around Timezone differences   The majority of sites take around a month to launch, but most sites take longer.  Due to waiting on content, images, or waiting on feedback for revisions and edits.  I tell most of my clients upfront, "more-than-likely, I will be waiting on you more than you will be waiting on me.
 If a rush job is required, I will consider this during the quoting process.  Timezone differences make a difference depending on where you are located compared to Tampa, FL (EST | UTC -4), plus the current client load and your project's place in the queue*.  *NOTE: If you need a tight turn-around, a rush fee will be added to your invoice of $500 (USD), moving you to the front of the queue.

Question 7

What's required by me for the website project?

Accepted Answer

For a website build or redesign,   To build the site, I will need all content to go into your website.   Logo or business name. Any brand guidelines and font files, if available. Content for the site, for example, your services and descriptions, your bio, etc. Media assets include photos, product images, or videos. I use stock images as placeholders for media not provided.  Suppose you need online booking or an online store. In that case, I will need your bookable services/classes, availability for appointments, online store product titles, images, descriptions, pricing, etc.  The email address you will be using for the website. If you do not have a professional email, I can help in acquiring an email through Wix, which uses GSuite for an additional cost.
 At the end of the build, you will need:
 To purchase Wix Hosting (Wix Premium Plan). See plans and pricing. Your domain name can be acquired through Wix Domains or GoDaddy.

Question 8

I need a redesign, but my site is already live...how will you redesign my site without everyone seeing it?

Accepted Answer

I handle redesigns in two different ways, and it depends on how you prefer to move forward.   I redesign the site on your current, live site. I build hidden pages that are unseen from the live site. I provide links to view the newly designed pages. Once the framework, design, revisions, and edits are complete and you give the go-ahead, I then transition the pages to live and hide the old pages. I redesign a new site OR a duplicated version of your site. Once the framework, design, revisions, and edits are complete, I will transfer your Wix premium plan and domain to the new site.   There is no right or wrong path, but it usually boils down to a matter of preference to the client and based on a client's payment choice.*   *Please see the Payment Options question for more info about payments.

Question 9

Can we chat on the phone/Zoom/WhatsApp about my site?

Accepted Answer

Absolutely! Before we hop on a call about your site, we require you to complete our Website Build Questionnaire. This way, I better understand your requirements and make sure that I can fulfill the job requirements before the call. We value your time (and ours)!

Question 10

Do you write content for websites or provide copywriting services?

Accepted Answer

Melanie Edwards Designs does not assume the role of product/service expert for your business nor offers copywriting services.    The client must provide all content for the site build.  If you require copywriting services, I can refer you to a copywriter.

Question 11

How much do you charge for a website (new and redesigns)?

Accepted Answer

My pricing breakdowns are as such:   $950 USD for classic websites or $1,150 USD for advanced sites, and $1,550 USD for eCommerce sites (up to 20 items).  View currency converter   These price points shown are a baseline. Your actual quote may change once all requirements are considered.   Please see the FAQs for pricing breakdowns and site types for a further explanation.

Question 12

What does your price quote include?

Accepted Answer

My price quote is ALL-INCLUSIVE unless otherwise stated.     I don't like hidden fees and prices, so I assume the same for you, and why I take the time to ask a lot of questions upfront and am probably not the lowest project bid, you'll receive.   My price quote includes:
 Mobile formatting Basic Wix SEO (See Google/SEO question for more details on SEO) All general information entered into your Wix-site dashboard Social media connections Logo set for social sharing Favicon image Domain connection Any relative screenshots and help for specific turnkey self-management of your site. 
 It's also important to me that you love your site! I understand that once you see your newly designed site live, you may decide that color or format isn't working for you and what we will accomplish during revisions, which include one (1).**   NOTE: **A design revision is considered a large-scale design and layout change after building the initial framework. Edits do not impact the large-scale design and include minor adjustments to images, colors, or content updates. I fix these as needed until complete during the revision/edits phase.   The entire process usually takes up to a month to complete unless the turnaround time in communications runs slow or is delayed due to U.S. holidays or weekends.

Question 13

Does your quote include Wix Hosting (Wix Premium Plan)?

Accepted Answer

Please note that my quotes are 100% for my work only and do not include Wix's requirement to have to host for your domain connection.   Wix hosting is required for all Wix sites to attach a domain and remove Wix ads.  You can view Wix's premium hosting plans here.

Question 14

What is a classic website and it's pricing?

Accepted Answer

All classic (basic) website builds, whether new or redesigns, start at $950 USD and up. Please note that every project considers each of the mentioned elements below for a final price.   I do my best to have as much clarity as possible to provide an all-inclusive quote that takes your project from start to launch.  Add-ons after a quote and payment have been submitted can halt the project, and a quote for the additional work will be provided.   New builds and redesigns start at the same price regardless of whether the site is already live.  The build and time to build (or rebuild it) remain the same.  -- Please see FAQs regarding how redesigns work.   Classic or basic websites are considered to have 5-6 pages and include: Home About Services/Features Blog and/or Events (up to 2) Contact page with a form (name, email, message) Subscribe form (if applicable) Mobile friendly Wix SEO  Your site build is for design and build services only and does not include Wix hosting.  Wix hosting is required for all sites to attach your domain and remove Wix ads.  You can view Wix premium hosting plans HERE.   What can impact the final quote of a classic site? The number of build-ins required on your site outside of a classic site.  Please see advanced or eCommerce site FAQs Additional pages or large amounts of content outside the expected content load.

Question 15

What is an advanced website and it's pricing?

Accepted Answer

Advanced and eCommerce sites, whether new or a redesign, start at $1,150 USD.   Please note that every project considers each of the mentioned elements below for a final price.   I do my best to have as much clarity as possible to provide an all-inclusive quote that takes your project from start to launch.  Add-ons after a quote and/or payment have been submitted can halt the project and a quote for the additional work will be provided.   All advanced websites include: Home About Services/Features Contact page with a form Social Media link-out connections Mobile friendly Wix SEO  Advanced sites are considered to have one or more of the following: Wix Bookings Paid Plans Wix Restaurants Wix Hotels Wix Music Wix Events (more than two events but determined on a case-by-case basis) Wix Video Wix Stores (or Ecwid stores) -- See eCommerce pricing FAQ Member-only pages that may or may not be connected to Paid Plans Wix Forms and the number of forms or complexity of forms needed. Automation build-ins with purchases or bookings that integrate with Wix's customer management system, Wix Ascend.   What can impact the final quote of an advanced site? The number of build-ins required on your site from the list above. The number of booking services, events, music/albums, videos, food menus, or member pages. Additional pages or large amounts of content outside the expected content load.

Question 16

What is an eCommerce website and it's pricing?

Accepted Answer

eCommerce websites start at $1,550 USD.   Please note that every project considers each of the mentioned elements below for a final price.   I do my best to have as much clarity as possible to provide an all-inclusive quote that takes your project from start to launch.  Add-ons after a quote and/or payment have been submitted can halt the project, and a quote for the additional work will be provided.   All eCommerce websites include: Home About Services/Features Contact page with a form Social Media link-out connections Mobile friendly Wix SEO Up to 20 store products  What can impact the final quote of an eCommerce site: The number of categories needed, Separate pages for multiple categories, If your product data can be imported into the store If you are responsible for your own product input into the site. Other site build-ins of an advanced website that may include Wix Bookings, Events, Paid Plans, Member-only pages, Wix Music, Wix Video, Wix Restaurants, or Wix Hotels. Additional pages or large amounts of content outside the expected content load.

Question 17

What are single-page or landing page websites and their pricing?

Accepted Answer

A single-page website provides a scrolling experience vs. having to click a menu page to access its content. Scrolling works great for all users and especially mobile users. Although it's a single page in design and functionality, it still has "pages;" they are just stacked on top of each other down the screen.  Landing pages are single-page websites that do not offer a site navigation menu. Landing pages usually point to a single action, such as signing up or purchasing something. A landing page can be a very short or a very long sales page.    Please note that single-page sites work best for clients who do not have much content for their websites. 
 These sites are usually quoted at the same price as the classic site builds, starting at $950 USD.   If the requirements are considerably less, the quote will be adjusted accordingly.  All single page/landing page sites are quoted based on the project's unique requirements. Please submit a website application if you require a quote for a landing page.

Question 18

Do you provide retainer work?

Accepted Answer

The majority of retainer work is from previous clients.  You can purchase retainer work by stating the number of hours you wish to purchase.   Retainer hours work great for  Minor site edits and updates Phone or online consultations  Small design changes or adding a widget/element to your site. If you require larger-scale updates, I will provide a project quote.   The retainer fee is $85 USD/hour, with a minimum of one-hour required to purchase.   Retainer hours are purchased via invoice.  Please contact me through melanieedwardsdesigns.com or email hello@melanieedwardsdesigns.com to discuss.

Question 19

What are website templates and what do they include?

Accepted Answer

As requested, templates are for sale both here and on Etsy.   Website templates are custom websites previously built by Melanie Edwards Designs and are ready to insert your images and text.    Templates are a great starting point for DIYers and smaller budgets. Once you purchase a template through the online store, it will be transferred to your Wix account for your ownership.   Please note that Template delivery is a manual process. Depending on where in the world you are located compared to Eastern Time Zone may impact the immediacy of the delivery of your template. In most cases, template delivery will occur within 1-2 hours of purchase but could be 6-8 hours in extreme cases.   Purchase of a template does not retain the services of Melanie Edwards Designs, LLC. If you later decide to employ the services of Melanie Edwards Designs, you can contact us for a quote.   The template purchase will be deducted from the final quote of additional services.

Question 20

What's Wix Velo (previously Wix Corvid) and its pricing?

Accepted Answer

Wix Velo is a full-stack development platform that includes custom-coded site development with advanced filtering, database, and dynamic page builds. You can learn more HERE.   Wix Velo is not the same as custom development since it is developed within the boundaries of the Wix platform. Although extremely powerful in custom capabilities, it still has its limitations inside the walls of the Wix platform.   Velo and custom web development are NOT quoted the same as all other site work.     Velo custom web development requires an upfront analysis of requirements and the minimum quote is for 2 hours @ $250 USD.     Due to the nature of custom development, we work with you to create requirements, and your quote will be based entirely on the upfront requirements. Anything outside of the initial requirements will require an additional quote.    All custom development, requirements, and the build are complex and require testing and regression testing with all changes and additions, thus the need for a new quote based on any changes and additions outside the original requirements.

Question 21

Do you provide a payment plan?  What are your payment options?

Accepted Answer

Unfortunately, I am unable to provide payment plans for my clients. I suggest paying with a credit card and providing payments that way.   Regarding payment options, this is determined by who owns the website as its being built or redesigned.   If I own the website during the build, I will accept a 50/50 payment option. 50/50 payment applies to Classic, Advanced, or eCommerce projects only. Hourly quoted jobs do not apply.   50/50 payment option is: 50% of the quoted and accepted build price is paid upfront to initiate work. 50% of the quoted price paid at the end of the build, or three weeks (21-days)*, whichever comes first.**
 *The final 50% payment may be reduced to as little as 7-14 days or extended beyond 21 days after the initial 50% payment.   Final payment timing is determined on a per-job basis & based on the size of the project.   
 Timeframes are based on the communications delays during revisions and edits. Bottom line; I wait on the client more than the client waits on me.   **Final payment does not close a build if the build is still open. I will continue to work on your site until 100% completed and launched.   If you own the website during the build, I am added as a contributor to your site. 100% payment upfront is required.   If you require a 50/50 payment, a workaround for this option is for you to duplicate your website and transfer the ownership of the duplicated site over to me.    NOTE: Unless I am working as a contributor on your site, I will transfer the website to your ownership after processing the final payment.

Question 22

How does payment work?  Do you accept credit cards?

Accepted Answer

I take all forms of payments, and I invoice from two different platforms depending on a client's needs.   1. Wix Invoicing (that utilizes Stripe for a credit card processor or a PayPal option).     2. Wave Invoicing is a 3rd-party online accounting platform and is my default invoicing platform.     Please specify if you require to pay via PayPal so that I may accommodate your needs.

Question 23

Will my Wix website be found in Google searches?

Accepted Answer

SEO is essential, and fortunately, Wix has great SEO built in...no; you do NOT need a WordPress site to have relevant SEO. Wix has provided all the SEO staples in the back-end of their platform and a great SEO Wiz to finish the site right before launch.  My site quotes include all basic Wix SEO into the site build/redesign, such as:
 Header tags Image Alt Text where applicable Page titles Page descriptions Wix SEO Wiz (utilizing top 3-5 keywords against page meta titles/descriptions) is the last step before launch, and your site is ready to be submitted to Google for indexing. 301 Redirects, if applicable. Redirects tell search engines to forward to new pages that may have a new URL with a rebuild or redesign.  Note: I do not offer advanced SEO with custom Meta Tags. Meta Tags are part of Wix's platform with page title descriptions and through the use of the Wix SEO Wizard with the basic Wix SEO setup.  Front, user-facing site maps are not relevant to Wix site builds. Wix automatically updates back-end sitemaps for all Wix sites. Read more about Wix site maps. Learn more about SEO.  I am not an SEO expert and do not utilize the tools to determine your keyword use for site titles and content based on your industry. I build your site based on your content and do not assume the role of copywriter and/or SEO expert for your build.
 SEO experts are a specialized niche. I recommend hiring an expert to help you with keyword-rich content and other aspects that play an essential role in website search results.

Question 24

Are you  an SEO expert

Accepted Answer

I am not an SEO expert and do not utilize the tools to determine your keyword use for site titles and content based on your industry. I build your site based on your content and do not assume the role of copywriter and/or SEO expert for your build.  SEO experts are highly specialized in their niche. I recommend hiring an expert to help you with keyword-rich content and other aspects that play an essential role in website search results.  Learn more about SEO.

Question 25

Will my site have a site map?

Accepted Answer

Yes, your site will have a site map, but not a public-facing, clickable page.  Wix's site maps are all backend and set up for Google to crawl them.   Front, user-facing site maps are not relevant with Wix site builds. Wix automatically updates backend sitemaps for all Wix sites. Read more about Wix site maps.

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